Please allow 5-7 business days from point of purchase in order to process shipping for your orders.*

Please allow 10-12 business days to create made-to-order items.*

*This does not include shipping time

We are not responsible for any shipping/processing delays caused by USPS, UPS, DHL, or FedEx.

Please read below for more details:

CANCELLATIONS

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Refunds Policies

Product Orders Refund Policy

ALL SALES ARE FINAL. Absolutely no refunds, cancellations, or exchanges. If, at our discretion, we see that a refund is permitted, a 10% fee is deducted from the refund due to processing and labor charges. Absolutely all shipping/processing fees are non-refundable. If a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any changes in exchange rates, fees, and/or surcharges imposed by the cardholder’s bank. 

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.claudineart.store. We’ll be happy to troubleshoot the problem and find a resolution for you. 

International Orders

In the event that your company offers international shipping, will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.